Been with Sainsburys for 3 years and just had a renewal quote for year 4. The premium has gone up from £293.40 in year 1 to £822.36 in year 4. He's 3 years old. No claims for last two years but one claim at the end of his first year for an infection...

Hi there, my pet was diagnosed with a tumour in her liver. she was my oldest at 10yrs old. I put the vet claim into Admiral to which, as usual, they come back with 'they need more information'. They had received all the information from the vets but I...

I filled out a form, to best of my knowledge, when asking to make a claim, to be told my insurance policy is cancelled due to the dog I adopted having previous biting history with previous owner. I feel I've been treated unfair, received dog Feb 2024...

Do not cover with this company. We have had insurance coming to 7 months and they will not pay out for my dog. My dog has been advised emergency surgery on anal glands due to infection & abscess. The insurance have said this is pre existing because he had...

Is there anyone actually there to answer the phone. My premiums have doubled since last year and I tried to call to cancel. I have been on hold 45 minutes and again 40 minutes, can't keep hanging on for some one to answer. Got much cheaper quote elsewhere...

Terrible service, an absolute con. they state without a full medical history with no gaps they will not pay up on a first insurance claim. so why they hell am I paying them???? Paying out what for? They refuse to pay up on a first claim if you have any...

Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with no claims over the last 12months. She’s a small to medium crossbreed so isn’t in the senior age bracket, she’s not...

I am chasing a claim submitted originally in august. In that time I have been told the policy number is wrong, the policy has been cancelled ( it absolutely had not) , been passed from pillar to post , with no one knowing what is happening. The claim...

My girl died at 2yrs old they refuse to pay out as I didn’t have a receipt of purchase. How can I give myself a receipt! I was devastated that my beautiful youngster was of no value. It was an insult that they sent £100 toward her cremation. I have...

Awful. Started off great 5 years ago, but all of a sudden they have increased my monthly premiums by over double following a small claim. When I queried this they said it's in the small print they can make changes to the policy at will. As I worked in pet...