Terrible customer service. Do not pay back claims and make excuses. They said an ear infection was a pre existing condition and would not cover it. Absolute joke of an insurer and NEVER have had any issues with pet insurance companies before. By far the...

My dog needed teeth extractions. Tesco gave the go ahead for my vets to do this. The bill came to £1200. Now Tesco are saying they will not pay. I am waiting to hear the recording of the chat we had on the phone, of them saying yes, but have not received...

I decided to move my cat Insurance to Tesco's due to the increasing cost with my previous well known Insurance company. I was concerned that a supermarket insurance could result in a lesser standard of service should I need to claim - I need not of...

We had our cat's insurance renewal, it had doubled in price. It was £203, this year it increased to over £400. I spent over 40mins waiting for someone to answer the phone, just listening to background music that would be more at home for a funeral company...

Been with Sainsburys for 3 years and just had a renewal quote for year 4. The premium has gone up from £293.40 in year 1 to £822.36 in year 4. He's 3 years old. No claims for last two years but one claim at the end of his first year for an infection...

Hi there, my pet was diagnosed with a tumour in her liver. she was my oldest at 10yrs old. I put the vet claim into Admiral to which, as usual, they come back with 'they need more information'. They had received all the information from the vets but I...

I filled out a form, to best of my knowledge, when asking to make a claim, to be told my insurance policy is cancelled due to the dog I adopted having previous biting history with previous owner. I feel I've been treated unfair, received dog Feb 2024...

Do not cover with this company. We have had insurance coming to 7 months and they will not pay out for my dog. My dog has been advised emergency surgery on anal glands due to infection & abscess. The insurance have said this is pre existing because he had...

Is there anyone actually there to answer the phone. My premiums have doubled since last year and I tried to call to cancel. I have been on hold 45 minutes and again 40 minutes, can't keep hanging on for some one to answer. Got much cheaper quote elsewhere...

Terrible service, an absolute con. they state without a full medical history with no gaps they will not pay up on a first insurance claim. so why they hell am I paying them???? Paying out what for? They refuse to pay up on a first claim if you have any...