Dog owners beware!! If your dog suddenly becomes ill, starts hyperventilating and then begins to struggle to breathe, Animal Friends pet insurance DO NOT deem this to be imminently 'life-endagering' and will refuse to pay your out of hours vet's fee! So...

the website is basically useless and crashes - so you are unsure if you have insurance
you believ you are doing a direct debit payment rather than a point of sale payment and they store your card detials for future use!
they dont inform you of any...

My Whippet required an operation in December 2016, I am still waiting for the £420 aprox from them, can't even get them to reply to my emails. Same old story that I missed something off the form so they had to go back to the vet for more info, I ring them...

Avoid this company, three months later and im still waiting for the refund of £1200.00, they was meant to pay my vet direct however they kept calling me for payment as it was so delayed...I have now paid the vet direct..everytime I call tesco they tell me...

This time last year I noticed a promotion offering 4000 Tesco points for signing up with Tesco pet insurance, it also included in that promotion, an add on was also required. I did everything on line, nothing else was asked of me. I called them after a...

Obviously a company is only as good as its claims service which I hope I don't have to use. However dog insurance for my Labradoodle was a significantly cheaper and better cover given that she will soon be nine years old. Its at this age that I think...

I HAVE BEEN WITH ANIMAL FRIENDS FOR A FEW YEARS AND EVERY CLAIM I HAVE EVER SENT IN THEY HAVE TRIED THEIR UTMOST NOT TO PAY OUT. I AM PRESENTLY ABOUT TO MAKE AN INSURANCE COMPLAINT TO THE OMBUDSMAN ABOUT THEM REGARDING THE MOST RECENT CLAIM. VERY POOR...

Having looked through your policy, it compares favourably with others on the market, but at a much more reasonable price. The only disappointment is that you do not provide any death cover, which I would be happy to pay a little extra for

My husband found this on the internet. New Insurance company but we decided to give it a go. Can't comment on the claim process as we have not had to claim for our girl yet (thankfully) however, I want a French Bulldog and this company don't insure them...

I have 4 animals insured by them 2 cats 2 dogs. I would say in the past couldn't complain really of recent everything is a query which is spun out as long as possible plainly they are looking to save as much money as possible but I don't notice that in...