Poor customer service no response to complaint independent review carried out by their own department use the excuse of a preexisting condition to get out of claid settlement

Life time insurance, no missed payments. Sadly, my dog became ill with auto immune haemolytic anaemia and spent 2 weeks in hospital and eventually died. More Than then applied an excess of over £800 and refused to pay the cost of the dog, despite the fact...

I took a policy out for our Labrador in January 2017. At the time I disclosed that in December 2015 he had swallowed a collar while with his litter and needed treatment to pass-it, no exclusions were placed on policy. In February I made a claim after he...

Puppy came with a free month of Petplan policy. I started to look round for a policy and thought, oh well, the vet seems to advertise this company, I'll go with them. Did it all on line and they swiftly took the money from my bank account. That was...

Following the death of my cat on 5/4/17 I notified E&L requesting a claim form, eventually I received the form and posted it back to them.I received a confirmation email on 21/04/17 saying they had received claim form. I was really impressed by the quick...

I thought I had good insurance, with my dog being covered for up to £6k a year. Did not realise that cruciate ligament injuries (very very common in labradors/springers and other breeds) are only covered up to £750. Not much good when the operation costs...

Every excuse used not to pay now with ombudsman eantedDNA TESS came up with three excuses not to pay and rejected claim won't refund rest of premium as say made claim errr no they didn't accept our claim , please don't use them

They take your money then find every possible reason to avoid paying out when you most need them to. Never made a claim in the 6 years I was with them, then when my dog cancer and we had to have him put to sleep they declined much of my claim, paying out...

If you have submitted a claim and you receive a message from Animal Friends questioning the onset of symptoms PLEASE watch out and speak to your vet before responding because they simply catch out honest customers. My dog was diagnosed with cystitis and...

Just signed up for insurance,Prices seem to be very competitive and a very sensible approach taken regarding exclusions etc. Web pages very easy to navigate.