I had to chase them twice to get copies of the policy documents emails to me. Call waiting time are dreadful and then when I cancelled the policy due to me no longer having my dog I got confirmation that three had cancell d and no monies owed but after...

Hi, just had my renewal through and had to say how pleased I am, my dog had cruciate op, and it has only gone up £10 per month,my last Ins company raised my insurance by £40 per month after one claim, which wasn't even for an op !! so well done lifetime...

The customer service when I had to contact the company was excellent.The insurance was easy to buy online and very competitively priced. I will use this company in the future.

I put in a claim for my dog in March and, despite phone calls and emails trying to chase my claim, I finally received a settlement in July. My claim was for £715 and after they deducted percentages etc. I only received £296. I will never use this company...

Just changed from my previous pet insurer who increased my premium by £12 per month, not because of any claim, just because my very fit English springer spaniel is now 9. Anyway this insurer seemed to have clear terms and conditions including what was...

Our old dog developed a deep ulcer after a trauma to the eye and had to be operated on as an emergency in order to save the eye, but Animal Friends refused to pay the claim as he had conjunctivitis 5 years previously!! Even though the surgeon wrote to...

Just insured two Siberian Huskies aged 7 and 8. Simple enough and good cover. Hope I won't have to use but they're getting to the age where things may be needed and better safe than sorry.

Took months to deal with claim they never ring you back when they say and you always have to chase them. Read other peoples reviews very worrying.

I am Seeing RED, I have just received my insurance quotation from Sainsbury's Insurance, I cannot believe it is £556.14 for a year????? WTF
Now you may think that's not bad he drives a smart car, he has expensive things in his house if its house...

Do not use this company, pay extra and use a reliable insurer! We were with Animal friends for over 7 years. Our springer had to have emergency treatment for a prolapsed bowel. This happened 3 times over a period of 6 weeks. Test rests also showed polyps...