They just tried to get me to renew my insurance. The form had a previous animal name, not the correct one, d.o.b 1/1/0001, value £0, etc, etc. You would expect a horrified response and some reaction. Actual reaction - nil. No answer to any email, no response to phone. Avoid at all costs.
[from responses below it looks like that's the response to claims, too. Ghastly]