Have a 10 year old poorly dog needing an MRI to diagnose a possible brain tumour. Petplan wont pay as he had an unrelated ear infection in 2008. Absolutely rubbish service, my vets are furious. No duty of care to a poorly animal. Don't buy this insurance the service is rubbish and my pet is suffering. We need to find out what's wrong with him before making a decision on whether to end his life and they really don't care. Absolutely disgusted