First time I've used an insurance company, and in very pleased with the service. I wish though I acted sooner but thought it would be too much hassle but it really wasn't, very pleased.

After messing up my application for pet cover i was worried what to expect,but,I had no need to worry as after just one short phone call my mind was.put to rest. To sum up I enjoyed excellent service, great value for money and a very good result

As a newbie, the response I have had from lifetime pet cover has been great.

Thank you

Just started new policy for my dog. Price for policy half of previous provider. Hope I never have to use, but the customer experience so far has been great.

If you have an elderly dog don't use Animal Friends. They're quite happy to take your money but the insurance doesn't seem to cover anything. Our dog has had two treatments in the last year one for ear trouble which wasn't covered as it was a "pre...

After using more than for 14 years and covered 3 dogs!! They’ve taken advantage of the 14 years I’ve been with them by increasing our month payments to an extra £63 per month making it £164 per month despite non of my dogs have any existing conditions one...

We were referred by our vet to Bristol vet school for investigations into a suspected mass in German shepherds chest. Paid £1900 for examinations and tests only to be told by Tesco insurance that this was an ongoing problem. After 5 months of wrangling...

I've paid in since 2012. I had to make a claim as thought my pet's life was on danger. Emergency vets and luckily it wasn't life threatening but Animal Friends won't cover the majority of my claim (out of hours) because it turns out it wasn't life...

I insured my cat with animal friends. The cat developed an ulcer on its foreleg and the treatment took about two months. I was shocked to be told that as the treatment had started towards the end of one insurance policy year and continued into the next...

I thought I'd join the growing list of complaints against Tesco...I've been with Tesco for over ten years thinking it was a good policy...4 years ago I added another adult cat and the premiums rose £49 each month in total....recently I decided to shop...