With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

Leave a Review

Pet insurance reviews

Insurer: Petplan
By:
Mel D
Posted: 23/11/2018
1

Very disappointed! It’s seems they are happy to take your money but when you need them to pay out, they play awkward, and then refuse. I waited 6 weeks, then I rang and was told there was no problem and they would chase this up. Next thing - claim denied...

Breed

Labrador Retriever (Black)

Species:
Dog
By:
Penny
Posted: 21/11/2018
1

I have been with Tesco pet insurance for about 15 years now. I’ve never had any problems putting claims in, prices seemed reasonable until about 2 years ago. One dogs insurance policy had almost doubled! She had never been at the vets and had no medical...

Breed

Toy Mixed Breed (1 - 10 lbs)

Species:
Dog
By:
Renee
Posted: 20/11/2018
1

I would have given them 'zero' if that was a rating option. Utterly rubbish at understanding, never mind providing, basic customer service. I submitted a claim in August 2018. After many weeks of unneccesary delays and no apologies and mistakes on their...

Breed

Domestic Short Hair

Species:
Cat
Insurer: Animal Friends
By:
Norelle Cottee
Posted: 04/11/2018
1

Animal friends only cover your pet at your day time vets between 08.00 and 20.00 x 5 days which is only 60 hours per week

They will NOT pay 'out of hours' vet care, as in Vets-Now only if your pet has a life threatening condition. A male cat can 'block'...

Breed

Domestic Short Hair

Species:
Cat
By:
Donz
Posted: 04/11/2018
1

Young dog age 4 one claim. Policy renewal over doulble prevoius premium. Called to challenge was told I would get a call back in 3 days over a week later still waiting. Needless to say I will be moving insurance companies.

Breed

Medium Mixed Breed (31 - 59 lbs)

Species:
Dog
By:
Gill Souter
Posted: 02/11/2018
5

Just joined lifetime pet cover for my two labs 9 & 11, easy to set up and good value for money. Looking forward to receiving their GPS trackers.
Nice to receive an email checking everything was ok too.

Breed

Large Mixed Breed (60+ lbs)

Species:
Dog