One of the worst insurers I have ever had there is more get out of clauses than any I have know, I have had animals all my life and would never recommend this one, it's an insult to the memory of my dog to offer 80pence considering I paid £24-80 per month...

Terrible customer service, don’t reply to emails. Still waiting after 4 weeks for claim to be paid. Very disappointed with this company.

My dog got put to sleep..her heart went..it was all of a sudden and just down to old age. She went in..got tests, scans etc put on oxygen then sadly kindest outcome was to put her to rest. The bill was £808. She's never been ill or had previous issues. I...

Been with this company for 13 years without making a single claim. Now the time has come where I finally need insurance and there with all of the cuts that they have taken from the claim, I have been refunded barely anything in comparison to what I have...

I have been with Bought By Many a few years and never had a problem. Since the change, my cat had to have vet treatment recently and receiving the insurance claim is a joke. I've waited weeks and keep being fobbed off with excuses. Very poor service . Do...

I would like to thank Vetsure and particularly Saffron , for the help and kindness in dealing with my recent claim for my cat Millys injuries.

We had to claim against our insurance for our puppy. It was first time we claimed and I wasn’t sure so I emailed Vetsure who responded very efficiently and professionally. I completed my form, emailed it to the vets, within 2 days it was acknowledged...

Good however did not know I could not claim for lunas allergies . Also a little over priced

Have had a couple of claims over the last couple of years and always a quick response and payment

I've been a customer of Vetsure for 5+ years at the recommendation of my Vet. Our dog was attacked one evening resulting in her needing an operation and stitches. Because of the relationship between the practice and Vetsure, it was so simple - all we had...