I don’t have words. This is one of the worse Pet insurance companies that I know. I have tried to claim for my pet twice now and they have requested because she has a pre-existing condition which my insurance is for and again and again has failed to...

My labrador is 11years old and has ongoing health issue's, insurers have been brilliant and I have never had a problem with the claims that have been submitted. Highly recommend.

Have used Napo insurance for 2 yrs now, very competitive prices, I've had excellent all-round service.
I am a genuine Napo customer, I feel anyone can put a review on this site, therefore they may not all be genuine reviews.

Insured with Tesco as my partner works for them so we get a good discount, however my cat was diagnosed as diabetic 4 weeks ago, started a revolutionary new treatment, had 1 dose and sadly went into. Ketoacidosis and died a terrible death . I tried to...

Just had my renewal come through we have been with them for 4 years my dog has had 2 conditions neither are on going they have put each vet visit for these conditions through as a separate claim so it looks like we have claimed 12 times when in fact we...

I lost my sweet girl 5 weeks ago and put 2 claims in, they lie when they say it shouldn't take more than 3 weeks. Stalling anyway they can

LV a much better company

I have been paying manypets between 150 and 180 and month for 5 years. I thought I would pay for a high quality insurer to get the best service, how wrong I was. I could have picked the lowest priced insurer and got the same rubbish service.

In April I...

I would never take out a pet insurance again and instead I will set up an account and put money into it. Every year my pet's insurance rose despite me never ever making a claim because I paid vet bills for any small injury so it did not rise. I had the...

Avoid this company at all costs .. I wish I could give zero stars .. they will do literally anything to avoid paying out. Terrible customer service.. lack of empathy .. slow response. HUGE mistake moving from Manypets who were excellent.

I was paying £95 a month, but my renewal from July 2024 is £179 a month. An increase of 88%. They say it's because I claimed (why do we have insurance then) and my dog is a year older.