l have been very fortunate, in that I have a very healthy dog and to date have not had to make a claim. However the annual premium has more yhan doubled in the five years since I took it out to the point that it is becoming an annual struggle to justify...

Very understanding and sympathetic staff,also extremely helpful.Alsovery quick t send balance thru.

Not happy with my recent insurance claim, Actually completely upset by the outcome and also told that if I were to change insurance companies that any future claim may not be covered.. Outrageous. I pay the monthly fees, for this sort of treatment.....

Been with the kennel club for 10 years and have to say recently I have been disappointed with the service.

After submitting a claim and it being settled. I was then contacted a few months later to be told that I was over paid (prescription diet). I was...

Claim dealt with swiftly with customer advisors very helpful over the phone. One slight negative with regards to claiming online is that there is no comments area to add additional notes if required.

Phone operative very friendly and helpful.policy price very competitive.Very easy to make a claim which was paid quickly

The times I have had to claim on my dogs insurance, it has been a breeze, totally helpful with claim from kennel club

Annual % increase has been substantial over last five years which contradicts reviews when we purchased initally

Really good and cheap

Better insurance and cheaper