Refused to pay out. Why oh why did we insure with TESCO?
Should have gone to John Lewis.

Brilliant service and not a rip off.excellent I fully recommend.

Been paying £55 a month for insurance for 11 years, won't pay out coz dog has been ill for a year.. furious! Stay clear!!!!

The adviser on the phone was extremely unhelpful whilst munching on her food. I felt like I have disturbed her. The adviser talked with long pauses sand I heard sounds of eating, clearly talking with a full mouth... When I asked her if she was having...

I took out an insurance policy for our dog, poppy, based on reviews submitted by other policy holders. Most of the other pet insurance companies have terrible reviews which suggest the policies are worthless. Lifetime pet cover was one of the few with...

Wouldn't pay out on my pre existing policy I was in between policy renewal when my dog had the accident they said the new policy there is a clause you can't claim for 14 days

Gave details over the phone of my two dogs and received excellent detailed information on proposed cover, price was very good. Could not access via web site but phone personnel made up for it.

Our dog who is almost 6 has epilepsy for the last year and having only take out prime cover...silly me...we can no longer claim for this condition....or it seems any other conditions he may get as recently he had a problem walking unable to get up and had...

Two 3 year old dogs insured, 1 mongrel, 1 Cavalier King Charles Spaniel.

Claimed ~£500 for the spaniel when he poked his eye, and then had to have some teeth removed. Slight issue in payment as they wanted his whole medical history, even though they were...

Recently had a claim and was told that in the small print I had to pay 35% - hidden in absolute streams of paperwork!