Recently had a claim and was told that in the small print I had to pay 35% - hidden in absolute streams of paperwork!
Breed
Cavalier King Charles Spaniel
Species:
Dog
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Was this made apparent to you at the time of taking out the policy - it's not enough for the insurers to tell you to 'read the policy notes' they have to prove they made you aware of this otherwise it is misleading. Speak to the FCA... they may pursue this on your behalf!