With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

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Pet insurance reviews

Insurer: Animal Friends
By:
Matthews
Posted: 20/07/2018
1

My dog had a leg issue and animal friends claim that his condition started before the first 14 days of the policy, which it didn't! This has meant that they have excluded all cover on anything to do with his legs in the future!! They have also made every...

Breed

Jack Russell Terrier

Species:
Dog
By:
Tim Westman
Posted: 20/07/2018
5

Very pleased with whole process, had not heard of Lifetime and found them on a comparison website. Policy appears transparent and straightforward and excellent customer service in the purchase and follow up: no invasive and irritating phone calls! Of...

Breed

Siamese

Species:
Cat
Insurer: Animal Friends
By:
martyn matthews
Posted: 20/07/2018
1

I have been with these guys with 3 pets for 7 years , they refused to pay a £900 claim as it was outside the 90 days claims policy , I cancelled the contracts in rage then tried to reinstate them as the dog is 13 , they point blank refused .PLEASE DO NOT...

Breed

Labrador Retriever (Yellow)

Species:
Dog
By:
Gillian Baker
Posted: 19/07/2018
5

Chosen for our new pup for cover and value for money. Application dealt with quickly and efficiently and following a request for hard copy of documentation it arrived within two days. Very happy with service so far.

Breed

Labrador Retriever

Species:
Dog
By:
Lorraine
Posted: 19/07/2018
5

I tried every single dog insurance I could and I didn't find one anywhere as reasonable as this one. We have adopted an 8 year old dog so insurance is harder to find with good cover but this one is very good. Hope our little dog doesn't get to sick in the...

Breed

American Cocker Spaniel

Species:
Dog
Insurer: Petplan
By:
Trevor Wildman
Posted: 18/07/2018
1

For 13 years I had my little bitch insured with this lot called petplan and can say its a rip off. The fees increased every year whether a claim was made or not but in my case during my little girls younger life very few claims were made but at the age of...

Breed

West Highland White Terrier

Species:
Dog
By:
Bernadette
Posted: 16/07/2018
1

Received the renewal for my seven year old Westie. Premium had risen from £450 to £809, we had had the temerity to make a claim in the past year. As she was now over seven I was told premiums do rise, I understand that, but double? No TESCO, that is cruel...

Breed

West Highland White Terrier

Species:
Dog