Just got first year renewal paperwork through. 102% increase to be precise. He’s only one year old. At this rate by the time he was four we’d be paying more than the cover. Cancelled.

Our cat been insured with them for 16 years (bless the old boy). The insurance was gradually creeping up but we kind of absorbed it - this year they doubled it to 2.7K and changed the excess to a scandalous 20% on top of the fixed 150 and this for a pet...

I sent a claim 3 weeks ago and have not been paid out yet. I called up the customer service and the agent explained they are now assessing claims they received on 12th February and he couldn't tell me how long more it's gonna take for me. I claimed 3...

It's strange that so many people have reviewed this supplier on 5/6th February 2018. There must have been a lot of poorly pets at the same time.

Awful company who will stop at nothing to NOT pay a claim. I simply made a Direct Debit bank account change and they used this as an excuse not to pay my claim as they said it was seen as a new policy! They then went on to exclude absolutely everything...

On January 22nd 2018 my dog sadly passed away.
Paying £21.00 month to this company E&L I thought after having test for my dog and to fing out how I'll she was the vet had given me no option to have my dog put to sleep I was so devastated.
Straight away...

I have a 3 month old Rottweiler puppy who weighs 15kg.

Pet plan are charging me £143 a month for him. that's nearly £2000 a year.

They also informed me that they do not pay out for death by illness after the pet is 5 years old. This is a very young...

Terrible insurance company. Refused a recent claim on a technicality and it wasnt even a massive amount. Switched from Tesco last year and really wish I hadn't now. Cheapest is definitely not the best. Stay Away!!!

I have only just received the confirmation of payout following the death of my beloved dog over 5 months ago. After paying in religiously every month for over 12 years we have been told that the sum due to us for our final vets bill of over £900 is about...

Been with this company for three years, my excess is £209 l have a life long policy but still have to pay the excess every year ? Surely this makes it a annual policy ? Yes read the small print. I have put in 3 claims and eventually one was paid. Wont...