we took our cat for his six monthly checkup and the vet recommended an operation on his teeth, all done paid the vet no problems, put a claim in for the bill minus excess, it has been nothing but an absolute farce, we asked for a claim form to be sent to...

Took out insurance with them last August costing me £60 per month as my dog is over 10. Made my first claim on the 1st April and they are refusing to pay as they say its an existing condition...its not. She had an ear infection in May '17 and this new...

I am a new customer it seems a very efficient when I have spoken on the phone very helpful and friendly service

Took my dog for yearly vaccination whilst there said she’s trod on something can u have a look at her paw gave me some cream it was a bit red it’s then fine .
I move house 10 months later after this incident she starts scratching till she bleeds all...

Although I have not had to claim ( thankfully ) I have had email contact they were quick to.respond very helpful and very polite thie site was easy to use and overall I am.very happy with the service recieved to date

I am satisfied with my pet insurance for my dog, and would give an overall five paws for your service, thank you.

Don't touch animal friends with a barge pole, that's not only my message but from many many other pet owners and our vetinary practice. They squirm out of any claim on the pretext its hidden deeply in their ts and Cs . A completely useless company who...

I spent a significant amount of time researching pet insurance and the different levels of cover. This company came out tops in terms of quality of cover and price

I have made 3 complaints now to this company about a claim and have not had any acknowledgement for any of them. They are now in breach of FCA complaint regulations. Terrible customer service. Would never recommend

Good price for lifetime insurance