I took out a policy based on an agreement that certain exclusions would not be in place, when paperwork came through (which I had to chase 3 times for) it had included exclusions. Liased with vet and Petplan to agree that again exclusions should not have...

I would not recommend this company at all. I originally had my dog insurance (basic cover)with animal friends(which I have had for several years). Back in 2015 I had to make a claim for a lump(this claim was successful approximately £200) to my horror my...

extremely helpful people who are really good at communicating and don't speak as if they are reading from a "one size fits all script". A good honest company prepared to be flexible if at all possible. Highly recommend them.

I called several pet insurance companies for quotes before deciding who to insure my Cocker Spaniel with. Having worked as a veterinary nurse, I knew I had to be careful with the company I chose to ensure I got the right level cover – I wanted to make...

Refusing to pay for my dogs treatment as claiming it was an ongoing condition - my dog had never had any treatment for his heart beforehand but 3 yrs before the vet had noted in his annual checkup that he had a slight murmur I'm now left to pay £950 for...

This company is disgusting and I would strongly advise anyone to avoid them. My Cocker spaniel has had x3 operations in 6 months. The 1st was teeth cleaning and removal. Fair enough it's in the policy, they won't pay. The 2nd, was a tumour to his rectum...

having paid my policy with Animal friends religiously for 8 years, my cocker spaniel had to go in for emergency tests, my policy said I was covered for £1000.00 for emergency treatment, the tests found she had a tumour and we had to have her put down...

We made a claim (the first in 7 years) for our dog to have 2 lumps removed, the vet sent them away for analysis and they were different types of growths, both removed and treated at the same time however. E&L said it was two separate conditions and so we...

My cocker spaniel has cushings disease at 13 years its a rest of life condition..the tablets are 110 per month. They've just put the premiums up to 82 per month and deduct now 20% from the 110.. leaving about £6 per month.. given I have paid in for all...

Life time insurance, no missed payments. Sadly, my dog became ill with auto immune haemolytic anaemia and spent 2 weeks in hospital and eventually died. More Than then applied an excess of over £800 and refused to pay the cost of the dog, despite the fact...