I would not recommend this company at all. I originally had my dog insurance (basic cover)with animal friends(which I have had for several years). Back in 2015 I had to make a claim for a lump(this claim was successful approximately £200) to my horror my dog had another lump which is not connected and the underwriters have excluded all claims on lumps growths tumours and cancers (basically most things) shocked is an understatement. To say I feel disappointed is an understatement.
MAKE SURE YOU CHECK YOUR POLICY
On a positive Ellie the senior call handler was very understanding.
Breed
Cocker Spaniel
Species:
Dog
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I'm having the same problem. My dog limped over a year ago it was noted as being a shoulder injury. I've now tried to claim for the removal of a corn on the pad which they've suddenly excluded as he has previously limped. They are now being really unhelpful. They are totally unrelated