Been using Tesco pet insurance for many years without ever making a claim. Went up a lot each year but kept it going. However, my dog was diagnosed with diabetes in December last year (2025) so had to make my first claim. Had to pay £120 excess plus 20%...

The worst insurance company ever. They have had my claim over 5 weeks, all information has been provided and they keep making excuses to delay payment. Communication is incredibly poor, nobody replies to your calls or emails. Would never recommend this...

In purchasing what I thought was a high cover pet insurance, I assumed it would cover the bulk of any potential claims, less any excess, however this wasn’t the case when our much loved 7yr old beagle was diagnosed with cancer and sadly lost his life, The...

After switching to Sainsbury’s and having to use insurance for the first time ever all I can say is TERRIBLE. The claims process is a nuisance and my vet surgery hates dealing with them as they don’t do pre authorisation for procedures leaving you with a...

This was our first claim and after reading some recent reviews I was a little concerned about making the claim, but I initiated the claim and then my vets dealt directly and just over a week after the claim was made I had confirmation the claim had been...

First time Dexter required your valued assistance for his Mum and Dad and really appreciated your customer service.

Absolutely awful 😖 I have had nothing but problems with Sainsbury Insurance. Be aware the part where the policy states pays out the purchase price for death from Acident or illness this only applies if your dog is under 9 years and in some breeds 5 years...

**LIST OF EXCLUSIONS**
This appears to cover everything the pet has been to Vet for - if they have had an infection in the past that has cleared up and then require surgery in the future, they decline the claim. Even the Vet cannot believe it's been...

Fortunately I haven't had to claim yet but i've been impressed with the cover you get for a very reasonable price.

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