Vetsure make claiming very easy and they are quick to pay out. I've been really happy with their service.
British Shorthair
We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider.
Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.
Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations.
We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you!
Vetsure make claiming very easy and they are quick to pay out. I've been really happy with their service.
British Shorthair
Dental work is only covered in the rare case of an accident. All other more likely cases such as due to illness (in our cat's case: gingivitis) is not covered. I am facing a massive £850 bill for dental work which VetSure won't cover and any new insurance...
British Shorthair
very straightforward and helpful, recommended by our vet and responsive when we called to ensure we had 2 contacts added to our "profile".
British Shorthair
easy to arrange and favorably priced cover
British Shorthair
Best prices around for a senior cat,(new policy), just hope that in the unlikely event of a claim they come up trumps and don’t let me down on what I think is a great policy at a good fair price.
Website very easy to use, so far so good !!!
British Shorthair
I placed a claim with E&L for one of my cats back in February, I still have not been paid, they told me that they have a backload of claims at present! Totally unacceptable, thank goodness the claim was not for a considerable amount. I would recommend...
British Shorthair
I have just spoken to some women in the sales department of AF. I wanted to add another cat to my policy. She was happy to do this in order to take my money. I asked her if, having two cats on the policy, it would mean I qualified for their 10%...
British Shorthair
Been with Petplan for years and had no issue have 2 small cats had there issues at the start paid the excess one bill would have been 3000 but only had to pay the excess brilliant! dont listen to the haters!
British Shorthair
My wife and I would like to thank Lifetime Pet Cover for both the prompt settlement of our claim and the letter of condolence that accompanied it.
In the light of recent press coverage on the difficulty that many pet owners find when claiming on their...
British Shorthair
Had a kitten with ongoing different problems for a year. Pet plan paid out over £3000 on all treatment including death from illness. Obviously had to pay excess a number of times but excellent service.
British Shorthair
Pet Insurance Review are committed to publishing reviews which are the reviewer’s own opinions and experiences with their insurer. While some reviews may have been edited to comply with our terms of use, they do not represent the opinions of Pet Insurance Review or its employees.
© Pet Insurance Review 2026