Petplan

Ranked

#11
11 of 23 insurers by customers

 

Read customer reviews for Petplan Pet Insurance who offer Lifetime cover and 12 month cover products designed to provide cover for as many conditions as possible. Their insurance covers vet consultations, diagnostic tests, prescription medicines, surgery and specialist care, physiotherapy and pet therapies, hereditary and congenital conditions, dental injury and illness and cancer treatments, and they offer multi-pet discounts.

Their Covered for Life plan offers the choice of either £4K, £7K or £12K cover for vet bills each year, and as this is a lifetime cover policy, conditions are covered year after year if your policy is renewed and there is no break in cover.   

Petplan's Essential plan is time-limited so cover for any condition lasts 12 months or until the vet fee cover limit of £3k is reached, whichever happens sooner.  

Petplan claim to pay out on 97% of all claims and that 90% of their policy holder renew each year. They can pay vets direct and claim to settle 90% of claims in 5 working days. Petplan support 1,000 animal welfare charities in the UK and have the Petplan Charitable Trust.

Petplan's customers say they are satisfied with their claims process and speed of payouts, but some customers find their insurance expensive and not everyone has a good experience, with delays in settling bills.

 

Reviews

2.1
  • 180 reviews
  • Excellent
    22%
  • Very Good
    3%
  • Average
    2%
  • Poor
    9%
  • Terrible
    64%
Coverage

Choose between Petplan's Covered for Life (lifetime Cover) policies and their Essential 12 month (Time Limited) cover policy. The Covered for Life policies cover any illness or condition for life, as long as your policy is renewed without a break in cover, and within your policy limits (Pay out limit options available of £12,000, £7,000 or £4,000 for Vet Fees. Other limits apply). The policies also cover for congenital, hereditary and behavioural conditions.

The Essential policy covers any illness or injury for a 12 month period or £3,000, whichever is reached first. After this time, the condition will no longer be covered.

Excess

Variable fixed excess for Lifetime cover plus a 20% co-pay introduced at a dog's 7th, or 10th birthday (breed dependent) and all cat's 10th birthday. Variable fixed excess for the Essential 12 month cover policy and 20% co-pay is introduced at the dog's 5th or 8th birthday (breed dependent) or a cat's 8th Birthday.

Age Limits

From 6 weeks old or 8 weeks old if sold by a licenced breeder.

Waiting Period

Injuries are covered immediately, Illness cover starts 14 days after policy inception. 

Additional Policy Information
Can they pay your vet direct?

Yes.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

Petplan is the UK's No 1 pet insurer. They offer 3 levels of Covered for Life policy with varying Vet Fee limits and an Essential 12 month policy. They pay 97% of all claims and 90% of claims are paid within 5 working days. Petplan work closly with the veterinary profession and can pay your vet direct.

Petplan Pet Insurance Reviews

Insurer: Petplan
By:
polly
Posted: 30/06/2015
1

I had a policy for our jack Russell - TOTO since 2009 - 2014, I have just received a letter from the FINANCIAL OMBUDSMAN to say they cannot uphold my complaint, which I find utterly disgusting. I took out this policy when Toto was a puppy, he had been...

Species:
Insurer: Petplan
By:
David
Posted: 31/05/2015
1

The only thing I can say about pet plan feel betrayed cheated and robbed we have had to fight with pet plan because they did not pay up despite paying our insurance continuously for 10 years. We have been grieving and trying to come to terms with the...

Breed

Akita

Species:
Dog
Insurer: Petplan
By:
M
Posted: 28/03/2015
1

My cat had a couple of health issues, took her to the vet and she was admitted to their hospital. £900 later no conclusive diagnosis. Started the claim process - after 2 weeks the claim is not visible online. Called Petplan and they say they haven't...

Breed

Domestic Short Hair

Species:
Cat
Insurer: Petplan
By:
Sarah Keeley
Posted: 23/02/2015
5

I have 3 horses and 1 dog insured with petplan. As long as vets record injuries in detail I have had no problem whatsoever in making 4 big claims over the past 8 years. Two claims were even on the same leg of the same horse, but different problems. I...

Breed

Golden Retriever

Species:
Dog