Unfortunately in the last year I have been forced to make several claims as my dog has lymphoma. After being with pet protect for over 17 years im appalled at the treatment that I am now receiving. On every claim form that comes back from them it says vet...

The vet mentioned matting in an early entry (The cta had bad dhiorea) DL instantly latched onto that and refused to pay even though the vet stated it was not the primary cause, if fur matting is mentioned anywhere they refuse the claim insisting anything...

On Saturday Poppis swollen cheek burst and looked better. By late afternoon she was shivering and looking blank - not improving as I thought she would- she was going into shock. I can't thank Direct Line enough for giving me free access to Paw Squad...

My dog had an ear infection, cost was £350, Tesco refused to pay despite the vet writing a letter. My dog had a yeast ear infection, to which she has had three previously in her almost six years. The yeast on this occasion was a more severe type, she...

Our dog had an ear infection when we took her for her first check at 11 weeks. So we understand this is classed as existing illness no problem. She is now over 2 and is now having injections for allergies. She is biting her feet. We have claimed and are...

Absolutely great service

So very easy using Vetsure to get the recent claim (s) for both our spaniels settled .
Couldn’t have been easier

Tesco insurance do not investigate the circumstances around claims. They look for any tenuous link on the animals history to avoid paying out. My dog has a leg injury due to the young pup constantly jumping on her. This claim was rejected because prior to...

Rude call centre staff who talk to you like something on their shoe. Only interested in taking your money. I certainly wouldn’t recommend them to anyone and won’t be using them in the future.

We have insured our Dog with Direct Line for the past 11 years. Each year the premium has increased but as we had a basket of policies with Direct Line we simply renewed each year. The 2022 increase brought the annual cost up to olver £1000 so we...