2 months since Admiral received the claim, we are still waiting for £160.
Really poor customer service, they treat you like a criminal. It is our first claim in 2.5 years with no ongoing conditions identified. Only need to get £160 back, and sounds like...

Having been a loyal customer for 9 years and making two small claims both under £300, Sainsbury’s raised the insurance from £850 a year to nearly £1,700 a year because of our dog’s age. Even after complaining we were not even offered an alternative! Be...

Our dog had a leg condition that required a new hip joint as a young puppy. This was a substantial cost. However there has been no flair up since the operation c.7years ago. However what started as a £360 policy, has now a renewal quote of £2300+ per...

My dog had a tumour on his gum apparently this is gum disease and not a tumour that could kill him. £65 a month and for what. Criminals and thieves

This is second time I am using this insurance company. They are absolutely outstanding in terms of the ease of making a claim and the speed of payment. Highly recommended 👌

Three months after submitting a claim for an ongoing condition, we have still not received payment. I have chased and chased them and get not response. It isn't even for a large amount. The bill was submitted 3 months ago and they have now decided that...

I have been with Sainsbury’s since my Labrador was a puppy. I’ve had two claims in this time, he is now 8. My policy renewal came and my premium has doubled to £143 a month so is unaffordable! I rang Sainsbury’s pet insurance and was told they don’t like...

Terrible - don't bother. Awful experience.

I don't usually leave reviews but felt the need as Sainsbury's performed amazingly when my dog recently became very unwell and passed away. My dog started showing signs of an upset stomach which the vet initially thought to be a stomach infection or...

I submitted a claim on 18th January, it is now 21st February. I am always emailing trying to get an update, and no one gets back to me. I don't even bother with trying to phone them as you hang on for over 40 minutes in a que. I have actually changed...