A worrying time for an Owner when claiming insurance
The response by the team was excellent and supportive -going an extra mile to help!

Following an operation on a front leg last year I can only say thank you as all treatment payments were met in good time. It may not be the cheapest and premiums do go up but can't fault the service for 'our boy'.

We were paying a fair price for our fully comp pet insurance. Unfortunately my dog had to have cruciate ligament surgery. I have to say the insurance company were very good at the time although the excess was still a considerable bill but she was covered...

Like a lot of customers, I was fooled in to thinking this was a good deal as it was cheap and my girls were both over 10. I put in claims for both my girls and they turned them both down, one because I mentioned a condition a few years ago and the vet had...

We keep to this insurance because our Vets are with them so claim directly for us but to be fair we have a dog who appears to have lot’s of issues and we are penalised for it by them upping the DD each year. Whereby there must be other animals who are...

Can't really recommend this company after the recent and massive hike in insurance for a two-year-old Labrador of 28% (increase of £100). Whilst the top policy was worthwhile at £350 last year, I have not made any claims yet the BBM felt the need to...

Excellent service my vet made the claim for me I received an email to approve - all done and dusted thank you for making a stressful time a little easier 🐶

Quick and efficient, no hassle service.

I should have read the small print before taking my pup to the vets. I only got him checked because he had some discharge from his eye and I was about to take him away for a week. I'd only bought the insurance, a Lifetime 5000 policy, a week before and...

We were with Tesco’s for years and had not claimed. Our Labrador became poorly and we had to make a claim. Excellent customer service and claim settled easily. Then on renewal, the premium more than doubled which covered the amount of claim. What on earth...