Never made a claim in 5 years for my dog. Recently he had an ear infection which cost over £500 to resolve. Direct Line decided as he had an ear infection in 2019 this was a recurring illness and turned down claim. Vet wrote to them saying in his opinion...

We paid for insurance for 7 years for our larador. When we finally claimed for cancer we were advised that the type of cancer was not covered.

Avoid like the plague. Have been with this diabolical company for 10yrs + and was loyal as was under the impression that this was a life time policy as long as no break in payments , as was told originally. Never claimed. Now my lab Cassie is older they...

Our lovely dog was in trouble and ultimately needed to be put to sleep. Direct Line wouldn't pay for the dog to be uthenised - we wonder why we paid £90 per month only to find they had uthenasia as an exclusion in the small print. No other claims. The vet...

Very honest and straightforward So far no hidden fees and hidden clauses. They only rejected one small claim, but that one was on me, so don't blame the company. The team was very supportive and made sure it doesn't affect my overall coverage.

I've been a customer of Vetsure for 5+ years at the recommendation of my Vet. Our dog was attacked one evening resulting in her needing an operation and stitches. Because of the relationship between the practice and Vetsure, it was so simple - all we had...

I have 2 labs one with pet protect. Most expensive out there and they declined our claim. My dog passed quickly after investigations in to enlarged prostate. Vets put sepsis as cause of death. They don't cover sepsis to refused to p a y for any of the...

I found purchasing this insurance very easy and the prices are very competitive

Couldn't be happier with the service.

Pet Protect do not protect pets at all, twice a claim has been put in, November 2022 and January 2023 and they've lost both claim forms, they are a disgusting insurance company!

January I rang up asking why my claims hadn't been processed, I was told...