Claims are easy to do. Payments are done promptly.

I was given great help on the phone when choosing insurance and when I had to make a recent claim, it was done with no problem at all. Very pleased with this insurance.

I have been with this insurance company now since I got my fur baby at 8 weeks old. Yes the monthly fee can be high compared to other companies but I think thats is because my dog has brain disease and the care he has received being with this company has...

Single claims are very easy to process, continuing claims are a little more involved , but still not difficult.
I like the facility for the Vetinary Practice to be paid directly by the insurance, then I just have to pay the excess.
This is easier to...

Helped make a very stressful time less stressful

Very happy with the service we have received for both of my dogs. So easy to claim and quick turnaround of payments. Highly recommended.

Your pet WILL be left suffering even with a genuine claim and you will be majorly out of pocket. Animal friends.... disgusting company!! Cheap and employ the best people to wriggle out of genuine claims ... need shutting down, if you love your pet avoid...

Policy gone up almost 30% (£230) this year, despite no claims for last two years. Now want £46 more for change of address, even tho only moving 2 miles in same town! DISGUSTING!

Although I have not had to claim ( thankfully ) I have had email contact they were quick to.respond very helpful and very polite thie site was easy to use and overall I am.very happy with the service recieved to date

I have been a customer with this company for 8 years. Over that time the premiums increased year on year. At renewal time it is always a fight to keep the premium at a reasonable cost. Each time I hear the same line that the veterinary practice is...