very easy website to get quote and proceed with the cover. Staff helpful with queries and generally a really good service so far

Excellent service. Paid out insurance promptly would certainly recommend. Will use animal friends again for pet insurance.

Same issue as Neil Vittles below. Excess increased after one year with no explanation or notification until after the policy was automatically renewed. The product was not as sold. Yearly increasing excess is quite a pertinent point to be disclosed during...

My German shepherd is insured with Tesco and costs £34.72 per month. My renewal has just come through at £62.72 per month. He is only 5 years 7 months old and has not had a claim during the year, with no health problems. Dick Turpin wore a mask but this...

Taking out insurance and answering my questions was done very quickly and efficiently. I just hope that any claims are dealt with in the same manner. It will be interesting to see how, as time goes on, people review the claims procedure because I truly...

All done on line with no hassle. Like the pre-existing clsuse where no longer is pre-existing if no claim for same for 24 months -excellent. Only downside is excesses are quite high especially when based on age of pet. I do hope this level of customer...

My dog was having trouble breathing, we were told it was severe brachycephalic airway syndrome and without an operation she would need to be put down, no way was that going to happen so we agreed to have the operation. 
My vets sent off a pre...

I have had a policy for my dogs(brother and sister) for 10 years and pay £100 a month. I have claimed once before (small amount) in their lives. I claimed for a test and operation on the male dog (for lipomas) when it came to claiming I was charged the...

Please read the negative comments on this company, from my own experience, they are true. I have also been hit with this rip off £30 cancellation fee and would not recommend this company to anyone.

Really unhappy, Sainsburys provided good cover for our labrador retriever for 3yrs. This year the policy has increased yet again!After discussing this with them they refuse to budge. We have made no claims apart from year 1 when she was diagnosed with...