I honestly think the positive reviews on here are false. I've nothing positive to say. Incredibly slow to pay out.My vet agreed, very reluctantly, to make a direct claim for me....they haven't even sent the li kyo the vet. My first claim took 4 months to...

Tesco Pet Insurance
Totally immoral! Beware on lifetime policies an excess is charged for an ongoing claim for a very sick dog every time the policy renews. Significantly hype your rates every year and charge the excess each year on the same ongoing...

Extremely slow at handling claim’s would not recommend
I put a claim in on the 10/5/23 and followed it up with a call. I was told there was a back log and my claim would be dealt within 7 days. Still heard nothing and no update on their app portal...

Awful customer service, have had countless unreplied emails, have had to consistently chase a claim that I keep being told will be resolved that day. I have been waiting over 2 months.

Avoid this insurance, as most of the insurances, they find a way not to pay for the claims.
Been with Animals friend for the past 5 years. Each year has increased my inaurance premium without me making any claims.
Any when i made a claim has find all...

My dog has a fractured wrist. They have said they won’t help with insurance due to the fact he was lame on that leg in 2022 as if he has been walking around with a broken wrist all that time. Paid my insurance without fail for 6 of my animals with them to...

My dog toby had emergency surgery on the Tuesday to have a stone removed from his intestine, an overnight stay and lots of medications to bring home, so as you can imagine it was a rather expensive bill. Contacted many pets on the Tuesday night and the...

Absolute shambles! AVOID AVOID AVOID! My dog had an ear infection in April 2022. Then in January 2023 I took her to the vets for skin problems (flakey skin all over including ears). Tesco bank determined that because of the ear infection in 2022 her skin...

Super straight forward when taking out a policy with vetsure, unlike other websites that can be difficult to understand what you’re paying for with versure everything laid out and explained.

Very easy to understand and complete online. First dog in a very long time and first dog we've had to insure personally so it was great that it was kept so simple and easy for us to know what was right for a dog.