Timmy may only be 5 months old but already the insurance company have been helpful in answering my questions both honestly and in a caring manner (even when they had to tell me his puppy teeth removal wasn't covered!). But now a grass seed up his nose...

So far so good

RENEWAL IN ….

last year £116.00 a month, this year £231.84 (2 greyhound) won’t even change my direct debit date!!

You decide!!!

We've now been waiting almost three months for our claim to be paid, despite submitting our paperwork the day it was requested.

Extremely disappointing service.

absolute shockers and in my opinion dishonest - obscure T&Cs mean that customers are constantly feeling ripped off! If Dog illness begins before renewal date and treatment carries on through renewal the claim is treated as 2 claims, in that the customer...

Many pets have had my claim over a month and have not bothered to respond to a single email I have sent chasing them for an update and for them to make payment. 
Because of these unnecessary delays, and often deliberately spiteful slow replies, I have...

They are brilliant and work a treat

Charge me two excess £198 for the same medical issue because first treatment was in the first year of policy and the second treatment (3 weeks later) was in the second year of the policy.. What a CON!

This company does not appear to have a proper claims handling system or enough staff to process claims. You send your invoices to a weird email address and hope they will pick them up, properly allocate them and pay out. My experience has been that...

I paid for 13 years all your great adverts on TV your better off taking your family pet to a butcher, I have no looks on your business and if anyone had has any knowledge of how operate. They would be better better off saving the fifty pounds a month...