My little Tibetan Spaniel cross had a bad bout of gastroenteritis recently. Claim was dealt with to a high standard with several emails on progress. Thank you so much. Would definitely recommend.

We have been with them 10 years in that time made 2 claims.
Spoke to there complaints department got told the excess has gone up but was told they emailed this out to us.
Asked for them why was this got told that's the way we have asked them to do it....

easy to set up a new account and a good overall price for the service they supply.

I have never claimed but yet my insurance is over 900 now it's a disgrace how they take advantage of are love for dogs its sick I will never use them again instead I'll put 100 away a month and save it

Our lovely dog was in trouble and ultimately needed to be put to sleep. Direct Line wouldn't pay for the dog to be uthenised - we wonder why we paid £90 per month only to find they had uthenasia as an exclusion in the small print. No other claims. The vet...

Marley had been with Churchill pet insurance for 7 years. I always paid the vet bills as I didn’t want my policy to go up.
When he turned 8 they changed his policy where I would have to pay 30% of the vet fees and his cover was up to 2k.
I called them...

Dog got I’ll 2 years ago on Christmas Day paying for the best insurance possible animal and friends offered I got peanuts off them. Your insurance will go up every year and you’ll won’t have any benefit from it. My dog just passed away bill was £372.50...

I have the top tier pet insurance, pet needed teeth extraction after a yearly check up found problems. Went through with the surgery, covered the bill myself. Put a claim form in after reading the general statement around what was included in the policy...

Very honest and straightforward So far no hidden fees and hidden clauses. They only rejected one small claim, but that one was on me, so don't blame the company. The team was very supportive and made sure it doesn't affect my overall coverage.

I've been with Animal Friends for 2 years and never made any claims. Our dog's policy was coming to an end in mid-July 2023. I got an email quoting the new premium which was much higher. It said I don't need to do anything and that it would automatically...