When someone else’s dog nearly bit my thumb off ,the owner of that dog had third party insurance,(I was walking on a country road) with Petplan. It has taken nearly 14 months of stress and anxiety before being settled. They do not respond to emails and...

Do not get your pet insurance from sainburys. Telephone vets are incredibly rude and condensending. They need a lesson that we (the consumer) pay there wages as I've never had any one be so rude and repetitive as the woman I spoke to on the phone.

Avoid!!!! Please don’t don’t make the mistake we made they will increase prices 
Our Prices increases from £97 month to £169 and now increases to £333. It's gone up by £164. They don't care about pets and affordable insurance once the dog gets old they...

This company despite what you may read....right now are failing to deliver any kind of customer service.
They do not respond to emails, they are not easy to contact by phone, 30 minute waits if you dont just give up. The website is frustrating and...

All I can say is the service I got was fantastic, claim was paid within 5 working days no trouble, l would recommend.

I telephoned ( it took 20 minutes to answer) to request a written copy of my policy and was told to e mail their SUPPORT section . I did so and more than a dozen e mails later I still had no reply, they completely ignored me. So rude and disrespectful and...

I have been with this company for 6 years and the first time we want to make a claim they will not pay out.

Absolutely shocking. No one answers the phone for the customer help line. Email queries are not answered. Had for 1 year for 2 dogs. Massive increase in the price of my policy going into 2nd year. I will not be renewing my policy, can't warrant it, since...

awful company DO NOT insure your pet with these 4 months ago my dog injured itself and they never speak to u let u know and now are refusing to pay they are thieves will be cancelling this u are not getting another penny from me. AVOID AVOID AVOID AVOID...

totally terrible, twisted the terms and conditions to suit themselves and not have to pay out.