With a huge range of cat, dog and horse insurance policies on the market, it can be hard to pick the policy and provider that best fits your needs and budget.

We ask pet and horse owners who are customers of the UK’s leading insurance providers to share their experiences and help other owners like you, choose the best pet or horse insurance policy type and provider. 

Please read some of the thousands of pet insurance reviews from other owners and leave your own review if you are a customer, too. All the inside information on the service and support the insurance companies provide, and how easy or complex they make it to submit and get a claim paid, helps others make an informed choice. Your views can also encourage our insurance companies to offer the best possible service they can.

Once you’ve narrowed down your options click through our site links on your chosen insurer's page to get a quote and help us to help pets and equines in need through our charity donations

We need your review!

We want to give pet and horse owners lots of real customer reviews to read when deciding on the right policy for them and their animals so we need new reviews from you! 

Leave a Review

Pet insurance reviews

By:
Joanne
Posted: 29/05/2018
5

This is my third year with Lifetime Pet Cover and I would like to comment on the outstanding customer service I experienced when renewing my policy. I had some queries re premium renewal fees and the lady I was dealing with took it in hand and arranged to...

Breed

English Springer Spaniel

Species:
Dog
Insurer: Petplan
By:
Rosie
Posted: 25/05/2018
1

Been with pet plan for 2 years and dreadful! Quick enough to take your money but painfully slow to pay out, then don't even pay out the correct amount! Claimed for £400 for a tooth extraction and they paid £212. They said the excess is £75 and then they...

Breed

Labrador Retriever (Yellow)

Species:
Dog
Insurer: Animal Friends
By:
Richard
Posted: 25/05/2018
1

I won't bore you with the details but they will find any excuse possible not to pay out. Perhaps all insurers are the same but Animal Friends made me jump through all sorts of hoops to provide them with information before declining to pay the claim based...

Breed

Small Mixed Breed (11 - 30 lbs)

Species:
Dog
By:
Lilley
Posted: 24/05/2018
1

Really shoddy service. I have never claimed and 5 months later have still not been paid m. They actually had the audacity to launch an enquiry into my previous veterinary services implying I was fraudulent!!

Breed

Medium Mixed Breed (31 - 59 lbs)

Species:
Dog
By:
R Lusted
Posted: 24/05/2018
5

We have used Tesco for several years for our two cats. We have had claims on both and Tesco paid for everything on the policy. Call handlers were first class. Highly recommended.

Breed

Domestic Short Hair

Species:
Cat
Insurer: Vetsure
By:
Karen glew
Posted: 23/05/2018
5

Quick and easy. My dog was taken very ill with heart failure and fluid on lungs. Didn’t have to pay anything up front except my excess and bill paid to vets very quick. My dog is now on meds for rest of life and all covered by insurance. Very friendly and...

Breed

Cavalier King Charles Spaniel

Species:
Dog