This is my third year with Lifetime Pet Cover and I would like to comment on the outstanding customer service I experienced when renewing my policy. I had some queries re premium renewal fees and the lady I was dealing with took it in hand and arranged to...

Been with pet plan for 2 years and dreadful! Quick enough to take your money but painfully slow to pay out, then don't even pay out the correct amount! Claimed for £400 for a tooth extraction and they paid £212. They said the excess is £75 and then they...

I have only just joined Lifetime pet cover , due to commence on 11Th June.

Found them resonable.

I won't bore you with the details but they will find any excuse possible not to pay out. Perhaps all insurers are the same but Animal Friends made me jump through all sorts of hoops to provide them with information before declining to pay the claim based...

Really shoddy service. I have never claimed and 5 months later have still not been paid m. They actually had the audacity to launch an enquiry into my previous veterinary services implying I was fraudulent!!

We have used Tesco for several years for our two cats. We have had claims on both and Tesco paid for everything on the policy. Call handlers were first class. Highly recommended.

Claim payments are quick and represent my contract for a ten year old dog

Very good Service, efficient, no hassle, straight forward and professional. Thank you!

Super, hassle free service. Easy claim form, quick settlement. Thankyou.

Quick and easy. My dog was taken very ill with heart failure and fluid on lungs. Didn’t have to pay anything up front except my excess and bill paid to vets very quick. My dog is now on meds for rest of life and all covered by insurance. Very friendly and...