Kennel club has always been easy to deal with and the claims process is really efficient.

KC have always been very helpful on the 2 claims we have made. Very fast service and response to initial enquiry and our vets were paid by them in reasonable time. As the treatment overlapped our last renewal we had to pay the excess twice even though it...

They are always helpful and polite over the phone which is much appreciated.
There was a backlog (systems were down or something) which meant the claim took longer than usual, but it was resolved after a few weeks of catching up.
Sometimes feels like we...

I have always found it very easy to get through on the phone and all advisors to be very helpful.

Shortly after we recently got our Standard Wirehaired Dachshund puppy, she was diagnosed with a cornea dermoid cyst despite being checked by two vets. 'Kennel Club Insurance' authorised cover without question and our puppy has already had the operation...

Excellent cover and customer service. Phoned to enquire about discount on joint policy and was sorted with no issues and discount retrospectively applied

Extremely friendly help and advice conducted in a true professional manner

I didn’t have to lay out a penny
My flat coated retriever became very sick and needed an operation to remove something that he shouldn’t have eaten. The Vetsure experience was excellent. I filled in a simple claim form and Vetsure paid the vet direct. I...

Great company and amazing service, only criticism is that every year gets more expensive

Paid out super quick which meant I could concentrate on looking after my dog, a quick signature from me and the vet done the rest