KC have always been very helpful on the 2 claims we have made. Very fast service and response to initial enquiry and our vets were paid by them in reasonable time. As the treatment overlapped our last renewal we had to pay the excess twice even though it was ongoing treatment after her operation. Also our monthly premiums have rapidly increased as our dog has got older and we will not be renewing this year. Our dog has only had 2 tendon injuries and is now in perfect health but they are now asking for over £1000 for our next years cover on a healthy 8 year old springer.