Petplan have good customer service and pay promnptly. however they have for no reason placedblanket exclusions on my pets policy based on isolated, transient, non-chronic conditions that were treated successfully. Examples include:-

ALL conditions...

I put in a claim for my elderly dog for diagnostic tests through the easyto use website. Within two hours the claim was sorted and the money in my bank. I’m confident that as this could easily end up being a long and costly claim that I am with the best...

After a horrible day at the vets unexpectedly I was astonished to find my insurance claim that I had done later this afternoon in my bank account tonight. Most excellent service. Thank you.

Super fast and easy, we phoned up and asked to make a claim. The lady on the phone was really polite and professional. She asked us what happened We gave her all the details and she told us that they would phone the vets for the details & sort it from...

This company provides me with immense reassurance in respect of how kind the staff are and how efficiently they handle a claim. I have been a customer for many years and they have never once let me down. I am very grateful to them.

I have found Many Pets extremely helpful and efficient when dealing with a claim. Emails were extremely clear in asking what was needed and had a personal touch asking how my pet was.

Excellent service. Claim dealt with and approved within a couple of hours and informed by email straight away. I would not hesitate recommending to others if they needed pet insurance.

I couldn’t believe how easy it was to make an online claim. As the claim was relatively small I had chosen not to make a direct claim through my vet. The form is customer friendly and I uploaded a photo of the receipt. Two hours later I had an email to...

We had to use out of hour’s emergency treatment and the claims process was really easy

I have found many pets to be consistently excellent , in the sped and simplicity of making a claim. First Vet is such a valuable resource and is included in my premium . They have the most warm and kind customer service staff who are very professional . I...