I’ve had my claim knocked back due to them not reading the diagnosis & jumping to conclusions. My vet has even challenged their decision via a letter. 
Another claim made for a different diagnosis which actually took my dogs life & they haven’t even...

My spaniel needed perineal tear repairs and castration. He had two separate operations a few weeks apart, he’s also had a gum growth removed. No problems with claims. Same with my Keeshond, who had some weird tummy/digestive problem. Thankfully both dogs...

I was so worried when my baby fur was unwell. We had 5 days of hell going to the vet surgery for blood test and more. That was the first time I was claiming with an insurance and Admiral has been so helpful and easy to deal with !!!! I really don’t...

We joined admiral's top cover policy. Since joining our dog has had a couple of issues. Admiral are incredibly slow. We are still waiting 5 weeks later for a payment made to the emergency vet. They send the same generic emails and call that an update. The...

Sorry to say but I can only reiterate what others have said….easily take your money but will come up with any excuse not to pay out when needed even if everything is covered by the cover taken out.

DONT INSURE YOUR DOG WITH NAPO!!!.We're 2.5k down because of them. Our beautiful rescue cocker Ted had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He...

We decided to cancel our policy with Many pets as the renewal quote was 100% higher than previous year! We already have conditions which are excluded, so the amounts we claim have been very minimal. £160 per month for a cocker spaniel is ridiculous...

I took this out with an in store coupon saying 7000 nectar points if you do. I did this followed all instructions and they refused to apply points saying I did not apply any code when I would have only taken the policy out based on the promotion. This has...

Smudge was taken ill while we were on holiday. A visit to a local vet in our holiday destination gave us an unexpected life threatening diagnosis. A emergency dash home to our vets for the next day, where she underwent an emergency procedure. She is now...

One of the standout features of Fluffy pet insurance is their theft protection. Knowing that my pet is covered in case of theft brings me great peace of mind espcially since there is so much pet theft in my area now.