My dog was insured by Animal Friends. He developed a leg issue whilst under their policy. They decided to disallow a genuine claim based on a technical issue and then went even further and advised that they would also exclude the condition from any...

Took up insurance on recommendation of breeder. Unfortunately had to make a claim in February for an eye problem. Still not been paid. Poor customer service and communications. I think I will be cancelling and insuring with another company. Very...

I have read a lot of reviews for this insurance co but I have to say that although they are not the quickest to pay I have had no problems with them . When I have called them the staff have been very polite and helpful and I have received payments from...

Have not had to make a claim yet, and hope, that I won’t, it was a very comprehensive cover for the price paid, compared to other lifetime policies. I’m happy so far!

Excellent details given on phone even though a little long winded.

Just renewed my pet insurance for my two Cocker Spaniels with Lifetime Pet Cover & this proved to be a quick & easy transaction.
Very helpful lady on phone.
Luckily I have not had to claim yet as my dog's are fit & well so can't comment on how efficient...

Having been with them for some years in September 2017 we made a claim as our dog had been taken ill. Quick response saying they had received the claim then nothing!! Contacted mid November and they said claim had been passed for payment. Still nothing...

The best insurance company with easy to follow information and helpful staff. 5/5 isn’t enough to describe this service. I will recommend these insurance services to all pet owners.

My pet insurance excess goes up £10 every year with petplan, seriously thinking of going elsewhere.

Good value policy with options. Clearly stated terms and conditions, so completely knew what I was purchasing. When I had a question, Lifetime Pet Cover responded by email very quickly. I also rang their call centre, and was quickly answered. The...