Do not use this company - awful


Having been with them for some years in September 2017 we made a claim as our dog had been taken ill. Quick response saying they had received the claim then nothing!! Contacted mid November and they said claim had been passed for payment. Still nothing!! Phoned today and they said the claim will be paid in next 3-5 working days. Not expecting this to happen. Seems like they will do anything to get out of paying. If we get anything at all I am not expecting much as it looks like they use any excuse to exclude things from the claim. Worst pet insurance company we have ever used.


Cocker Spaniel


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Posted: 16/01/2018

Fustratingly I am also in the situation. My claim was from the start of January but upon ready the reviews I expect to be still having the same discussions with them in April..... Wish I had read reviews before buying.

Posted: 23/02/2018

My dog had an operation on 21st November. After many phone calls Inwas told the money would be released on 16th February, a week later it is still not in my account. I am livid as I simply cannot afford this loss - that's why I have insurance!