Never paid out on legitimate claim, then had the audacity to increase premium to £618 annually from £327 for a 4 year old King Charles spaniel. STEER CLEAR

TERRIBLE!! I cannot put into words how awful they are, will do anything to get out of paying a claim. Moved from many pets who were amazing as Tesco policy sounded great, silly of me as they were defo too good to be true! Will not pay out for a one off...

Petplan are scammers, I wouldn't recommend them to anyone. They take your money and when your dog needs surgery for a condition it was born with they exclude it from your policy. I would advise anyone considering taking a policy out, to put your money in...

ABSOLUTE CRIMINALS
DO NOT USE
THEY TAKE YOUR MONEY THEN DONT PAYOUT.

1st claim with Sainsbury's...claim was for £200 for 2 visits to vet ..had sore foot pads...they informed me not covered for insurance claim , and it was a skin ailment and not covered ...what !!!

My 1 year old labrador fell ill last Wednesday with an intestinal blockage. I did my claim online on Wednesday and my claim was approved Friday morning. The payment has reached my bank account today. Having had a terrible service from a previous...

The policy confirmation gives an immediate start date but fails to mention the 14 DAY exclusion period . This is in small print , hidden in the details . VERY POOR MARKETING .NOT ALL PET INSURANCE HAS THIS EXCLUSION .

This review relates to the pettiness of Napo as an insurance company, and also to the extortionate charges made by vets for medication.
It is unbelievable that Napo have deducted a delivery charge of £3.79 from my claim!
I paid £89.19 online for 70...

We made the decision to switch to Tescos after 20 years with Petplan. Although we had little trouble their premiums were becoming ridiculous. Switching to Tesco for our two Scotties saved over 50% of this. Then….disaster struck when after only 2 moths our...

M&S wanted to impose a 93% increase in my pet insurance premium for my 17 year old cat. There had been no claims against the policy, the cat is regularly checked by the vet and inflation is at 2%. When asked to justify the increase, only general replies...