Petplan

Ranked

#11
11 of 24 insurers by customers

 

Read customer reviews for Petplan Pet Insurance who offer Lifetime cover and 12 month cover products designed to provide cover for as many conditions as possible. Their insurance covers vet consultations, diagnostic tests, prescription medicines, surgery and specialist care, physiotherapy and pet therapies, hereditary and congenital conditions, dental injury and illness and cancer treatments, and they offer multi-pet discounts.

Their Covered for Life plan offers the choice of either £4K, £7K or £12K cover for vet bills each year, and as this is a lifetime cover policy, conditions are covered year after year if your policy is renewed and there is no break in cover.   

Petplan's Essential plan is time-limited so cover for any condition lasts 12 months or until the vet fee cover limit of £3k is reached, whichever happens sooner.  

Petplan claim to pay out on 97% of all claims and that 90% of their policy holder renew each year. They can pay vets direct and claim to settle 90% of claims in 5 working days. Petplan support 1,000 animal welfare charities in the UK and have the Petplan Charitable Trust.

Petplan's customers say they are satisfied with their claims process and speed of payouts, but some customers find their insurance expensive and not everyone has a good experience, with delays in settling bills.

 

Coverage

Choose between Petplan's Covered for Life (lifetime Cover) policies and their Essential 12 month (Time Limited) cover policy. The Covered for Life policies cover any illness or condition for life, as long as your policy is renewed without a break in cover, and within your policy limits (Pay out limit options available of £12,000, £7,000 or £4,000 for Vet Fees. Other limits apply). The policies also cover for congenital, hereditary and behavioural conditions.

The Essential policy covers any illness or injury for a 12 month period or £3,000, whichever is reached first. After this time, the condition will no longer be covered.

Excess

Variable fixed excess for Lifetime cover plus a 20% co-pay introduced at a dog's 7th, or 10th birthday (breed dependent) and all cat's 10th birthday. Variable fixed excess for the Essential 12 month cover policy and 20% co-pay is introduced at the dog's 5th or 8th birthday (breed dependent) or a cat's 8th Birthday.

Age Limits

From 6 weeks old or 8 weeks old if sold by a licenced breeder.

Waiting Period

Injuries are covered immediately, Illness cover starts 14 days after policy inception. 

Additional Policy Information
Can they pay your vet direct?

Yes.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

Petplan is the UK's No 1 pet insurer. They offer 3 levels of Covered for Life policy with varying Vet Fee limits and an Essential 12 month policy. They pay 97% of all claims and 90% of claims are paid within 5 working days. Petplan work closly with the veterinary profession and can pay your vet direct.

Petplan Pet Insurance Reviews

Insurer: Petplan
By:
No name as i
Posted: 17/12/2016
3

After insuring my dogs with PetPlan for the last umpteen years I feel used and abused! Their premium charges have got nothing to do with the dog. I have 2 Alaskan Malamutes, one is 2.5 the other is 5. The 5 year old, we rescued last year. This is her...

Species:
Insurer: Petplan
By:
jacquie
Posted: 11/11/2016
2

My dog alfie had to have his left knee operated on as his knee kept slipping out of the socket and the vets dealt wit petplan direct and they paid up straight away. Six months later he had to have the same operation done on his right leg because he had...

Breed

Toy Mixed Breed (1 - 10 lbs)

Species:
Dog
Insurer: Petplan
By:
Stan
Posted: 17/10/2016
5

Petplan paid my vet direct when my puppy had an accident requiring xrays antibiotics and several overnight stays a matter of a day or so after taking out my policy.

I appreciate not everyone has had the same experience but I cant help thinking that...

Breed

Labrador Retriever (Black)

Species:
Dog
Insurer: Petplan
By:
D Smith
Posted: 20/09/2016
1

When I got my kitten, she came with 4 weeks free insurance with Petplan. Within days, I had to take to the vets as she had bloody diarrhoea but was well otherwise. I was told it was probably due to trauma of leaving her mother & being in a new environment...

Breed

Maine Coon

Species:
Cat