Put a claim in for my cat, was told I couldn't claim as he had once vomited two years ago, so that meant it was a continuing condition. I explained it was a separate incident, we found out the incident two years ago was a hairball and this incident was...

Such a stupid company the staff although very polite are completely incompetent. Cancelled my policy in November then they take a years money out I December. It's now January and I'm still reviving letters to pay again!.

Excellent service and the cost was not prohibitive for a 12 year old pooch, compared with other insurers which quite honestly were daylight robbery.
We had to make one claim in the first year, this was handled professionally and payment was prompt with no...

I now have 3 dogs insured through you but have had to use the telephone each time as cannot get the drop down of breeds to work for me on the website. Not sure if it is my system or the website. However when I have called the service has been fantastic...

Checked out customer reviews first and was pleased. Website was easy to navigate. Competitively priced. Havent had a claim and hopefully won't need to so cannot comment.

When my renewal came through from Agria for my 11 year old Lagotto the price had gone up some 22%, I rang them to haggle, it took them 25 mins to answer my call and they would not budge on price. On searching the internet I discovered Lifetime and gave...

I see they have tried a new image and re birthed themselves as Emporium.

I have had the same hassle with my four pets over 10 years, two lots of vets who don't want me as a client as a result- unless you can pay hefty expenses up front. I cc the CEO into...

Good website, nice customer service on the telephone. Good prices. Yet to claim so can't comment on that, and sadly no reviews mention claiming either, so fingers crossed that will be easy if we have to claim. Discount for multiple pets would be nice.

In line with many others I have read, I have concluded that they need to be investigated by the Financial sector and Trading Standards.

I realised today they had not taken payment for my dogs insurance at the start of this month. Phoned and eventually...

I have been paying in to animal friends for all of my dogs life and she turns nine in May this year, last week my dog needed a minor operation to remove a growth on her arm that had started as a tiny skin tag about a year and a half ago. The operation...