Always a simple process, thus removing any additional worry at the most stressful times.

Pleased with the prompt service received receiving payment and information.

All throughout the claim they have been understanding, professional, considerate and quick to process. There has never been any queries and have dealt with the claim smoothly.

Easy to use competitive price hope I never need to claim

Good customer service, but no claim form arrived

They insist on treating each claim as a new claim whereas each claim is for the same condition. This means that I have to pay an excess each time as well as the percentage of each claim

Our puppy aged 10 months was fading fast, having been sick during the day. An emergency visit to our vet suspected he had a foreign object lodged in his intestines.
Our vet practice is always aware of costs for its patients, on this occasion we had to...

Both my spaniels have been insured with Kennel Club. They have been superb . The advice line, helpdesk and claimsdepartment are excellent. Happy owner of well cared for dogs.

Excellent cover, always guaranteed great customer service. Not the cheapest on the market at all but when you have a pedigree pooch you want to know they’re covered as well as every other member of the family.

You can only really determine how good an insurance company is when you need to make a claim. And when I needed to make a claim for one of my dogs after a major leg operation I was rather nervous about how things would go. But it couldn't have been easier...