brilliant service, very prompt and quick.

Following an operation on a front leg last year I can only say thank you as all treatment payments were met in good time. It may not be the cheapest and premiums do go up but can't fault the service for 'our boy'.

We were paying a fair price for our fully comp pet insurance. Unfortunately my dog had to have cruciate ligament surgery. I have to say the insurance company were very good at the time although the excess was still a considerable bill but she was covered...

I have been unfortunate enough to have to have claimed on my insurance a couple of times and it has always been an easy process with payment being made quickly

I was pleased that my money was paid back quickly as it was a lot for me to pay out. But it was easy to claim and there were no problems at all

I phoned the Kennel Club insurance vet for advice and was really pleased with the help given . The nurse was friendly, thorough and clearly very knowledgeable. She sent a link for her to be able to see my dog and I was very pleased with her advice.

I was shocked to get a renewal for my 2 young toy poodles with an increase of around 40% in the summer, but I was too busy and stressed to shop around so I just renewed. For the first time ever (have had them insured for over 3 years and never needed any...

If you care about your pet, or your finances, avoid at all costs!!
Do not trust their customer service team to give you honest or accurate information at a time of need. I spoke to three separate agents after the death of my pet, all of which stated...

Submitted a claim for vet treatment for a bite on my dog's neck. Received zero acknowledgement from The Insurance Emporium, zero contact, and then got an email telling me of a new addition that would be excluded from my policy from now on. The exclusion...

Our 2 month old puppy was sick, and ended up on a drip overnight. This was sudden and completely non-related to any pre existing condition. There is a 14 day period, aka you are not covered for the first 14 days of your policy start date. Not only is this...