I have just renewed my dog insurance and it is more than 50% higher than last year despite no claims. In addition, I have just found out that for non emergency treatment with referral from bet I can only use one of 28 centres named by the RSA...

Swapped to Lifetime in August 2015 and, unfortunately, have had to make a claim for my elderly dachshund. This company handled the claim without any fuss and with a premium of £34.95 a month, against what More Than wanted of £119 per month, I have no...

I rescued a very fat and unfit Chinese Crested PowderPuff bitch at 10 years of age. For the first two years I did not insure her and she cost me in in the first 12 months of ownership over £2000 for teeth removal and crutiate ligament surgury. She is...

Did not realise how low cost per condition was - this was an error on my part- - DEF CHEck
When we made claim it was handled easy and they put out what we were due (up to limit of condition)

AVOID !!!!!. Insurer skilled in the sharp practice of avoiding settling claims. Rejected a claim for a 2016 eye infection on the basis that she had previous unrelated eye infections (other eye) in 2011 and 2013 (not resulting in claim)....which had they...

I have been trying unsuccessfully to get in touch with them on their phone line to new business, existing customers and claims and keep getting cut off! They have sent a letter to the vets saying they will not pay and not to me. Absolutely appalling...

We have had to make major claims on our dog’s policy over the last 4 years all of which have been handled in an excellent way. I cannot endorse them highly enough and will continue to use their services for our new puppy Gracie who will hopefully have a...

Have diabetic dog on continuation claim. EVERY year for three years now they 'haven't received the claim' even though posted to correct address. Completely hopeless and uncaring. Other two dogs with other insurers (no problems) and this one would join...

when our 8 yr old wonderful labradoodle, policy increased at renewal in Jan 16 by 30% in 12 months it was past time to look around. But I did phone them first! I was utterly speechless as to some of the reasons!Rollo cut one leg in 2010! and one of his...

I took out a lifetime policy for my rescue 2 year old St Bernard,
Unfortunatly we had to make a claim due to gastro intestinal problems, we recieved a letter informing us that our policy had now been cancelled due to previous conditions. I've only taken...