Whilst I understand the percentages taken off claim as per the policy agreement, I did not know that we would be penalised for having to see the vet “out of hours “ so a reduction of an extra £255 on my claim .Make sure your pets are only sick during...

I have insured my dog with petplan since he was a puppy but the price of insurance is now exorbitant and the benefits do not merit this price. I wish I had canceled the policy years ago but there's always that feeling that you might cancel just before you...

After my dog who is 2 years old fell ill I had to take her to the emergency vet and she was hospitalised for 24 hr on August 21st. I put a claim in for £1700, sending many emails to ask for an update but until now (23rd of October) I haven't received any...

Napo overcharged me hundreds of pounds. On automatic renewal they have set up new, doubled amount of my previous monthly charge as a new premium without my consent. They have only sent me an email which went straight into the junk folder stating that my...

We pay £297 a month for two elderly dogs. For £4000 cover. Ongoing claim for medication for one of £60 per month. Since Admiral took over claims take months to complete. My most recent experience submitted online received a claim reference which after...

They do NOT look out for loyal customers. I was with them for 5 years, had a few small claims. My renewal came through and I did what any normal person would do and compare - I got a better deal with them on a comparison site. Went with them again...