Very poor claims process

1

Very poor claims process, draws out the process especially for ongoing claims. No communication - response to complaints non existent.

Breed

Dogue De Bordeaux

Species:
Dog

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Posted: 06/10/2025
By: Christine ainscough

ADMIRAL ABSOLUTELY HOPELESS WITH ON GOING CLAIMS. THEY WERE PAID IMMEDIATELY WHEN MORE THAN WAS IN CHARGE. THEY ACKNOWLEDGE MY CLAIM WITH A CLAIM NUMBER WHICH IS UNTRACEABLE ON THEIR SYSTEM WHEN YOU SPEAK WITH AN ADVISOR WHO I HAVE TO SAY WAS VERY VERY HELPFUL BUT COUDN'T FIND MY CLAIM . AS MY DIOGS ARE OLDER AND ONE IS ON PAIN RELIEF WHICH AMOUNTS TO £50 PER MONTH AND THE OTHER HAS NO CLAIMS. WE PAY £297 PER MONTH FOR £4000 OF COVER. WE ARE THINKING IT'S TIME TO STOP THIS AND SAVE THE MONEY. ADMIRAL REALLY NEEDS TO LOOK AT THIS AS I'M SURE LOTS OF OTHER PEOPLE ARE THINKING THE SAME.