I have never encountered an insurer which so many issues in their system when submitting claims for pet insurance. I am still waiting for a response to a claim submitted on 24 June and they have issues with their email system which means vets do not receive emails from them requesting treatment records. They're automated text system issues incorrect messages on the stage the claim is at. I have had three phone calls with them to try to resolve and I'm still waiting for a decision on the claim. I have also now received an email from them thanking me for submitting another claim to them - which I haven't! I've never experienced customer service like it. It's becoming clear that they just do not want to pay out on claims, why else would there be such a lack of response and consideration for their customers. I will never use Admiral again.