Sadly we lost Bazza on Christmas Eve after a short illness, involving two vets for treatment, after issues logging the claim, the site is not clear on how to log with two vets, I had to resubmit but requested to speak to a manager. That was over a week ago, no call to date. Today, on the Pet Portal on half of the claim has been paid incorrectly, and the other half that was showing yesterday has gone missing, long call, told it will be looked into. Used to be a good insurer, no more, I will be looking elsewhere for cover for my remaining cats.