I've been with Many pets insurance for nearly 2 years. Approximately 6 months ago my dog developed mobility problems which required more specialist investigations and future treatment. This was my first real claim and contact with Many pets. I was anxious about the process and whether my vet expenses would be covered in full. I was soon put at ease by their friendly and helpful staff. They took some details of my claim - and dealt with the rest! My claims were payed out promptly and in full. The whole process was straightforward and uncomplicated. Based on my experience to date I would happily recommend this pet insurance company.