I took their pet insurance because they PROMISED to give me 30pounds in nectar points. They DID NOT.
The worst thing is that they made me wait almost 5 months before finally explaining to me the reason. I had to send several emails and phone calls to which they all replied they would give them to me eventually. They LIED! They said that because I used to have a cat with their insurance the year before, I was not entitled to the points. (My cat died and the policy had been cancelled anyway). When I told her the operator on the phone that they made me waste so many months waiting, she was brisk and rude towards me. I cancelled the policy straight away.